Refund policy

 

We want every piece you bring into your family's life to feel right. If something isn't, here is how we can help.

Eligibility

- Returns must be submitted within 14 days of purchase. To begin, please write to us at returns@ad-rem.co, including your original order number or receipt as proof of purchase.

- Items must be returned in their original condition: unused, unwashed, with all tags and packaging intact. Returns that don't meet this condition will be ineligible for a refund, and the item will either be donated or sent back to you at your own expense.

For health and hygiene reasons, we're unable to accept change-of-mind returns on swimwear.

- All returns must be approved before being sent back to our warehouse. Items returned to us without prior approval will not be accepted. Once approved, we'll send you instructions for returning your items. We aim to process returns within 5 business days of receiving your parcel, and once completed, you'll see the refund reflected on your original payment method within 10 business days. Refunds are issued to the original payment method only, which cannot be changed or updated, and do not include original shipping costs.

- Return shipping, along with any applicable duties or taxes, is at the customer's cost and will vary by country. We'd recommend sending your return with tracking, insurance, and signature-on-delivery, as we're unable to take responsibility for parcels lost or damaged along the way. Please note our warehouse is unable to accept returns in person; all items must be shipped to the return address provided to you.

- We reserve the right to decline returns that show signs of wear or damage, or that otherwise don't meet our return criteria. 

- Gift cards cannot be returned or exchanged for cash or credit. Any return paid for with a gift card will have its value returned to that same card.

- Sale and discounted items are final, and not eligible for return, exchange, credit, or refund. 

-Only items purchased through ad-rem.co are eligible for return.

Faulty Items

- Should a piece arrive with a manufacturing fault, please let our Customer Service team know within 14 days of delivery, including clear photographs and a description of the fault, so we can arrange a replacement, repair, or refund.

This also applies to faults discovered after a garment has been worn, provided they are reported within 14 days. Claims made outside this window are considered general wear and are not covered, and damage caused by incorrect care or everyday wear is not considered a fault.

Exchanges

- We do not offer exchanges directly. If you'd like a different size or piece, please return your item for a refund and place a new order for what you have in mind.